Contact Us
Whether you've spotted an outdated bonus term, want to suggest a casino for review, or simply have a question about how we compare online casinos in Canada, we want to hear from you. This page explains what we can help with and how to get a message to us.
What we can help with
Best Casinos Canada is an independent research and comparison site, not an operator, so we can't process deposits, withdrawals or account issues on behalf of any casino. What we can do is:
- Answer questions about how we rate and rank Canadian online casinos
- Clarify bonus terms, wagering conditions or free spins offers mentioned on the site
- Take corrections if you find a promotion, licence detail or rating that looks out of date
- Hear suggestions for casinos, payment methods or topics you'd like us to cover
- Address feedback about the accuracy or usefulness of a specific review
What to contact the casino directly for instead
Some issues genuinely need to go to the operator rather than to us. If your query touches any of the following, your fastest route to a resolution is the casino's own support team, not a comparison site:
- A delayed or disputed withdrawal from your own casino account
- Bonus credits, free spins or rakeback that haven't appeared as expected
- Verification (KYC) documents, identity checks or account lockouts
- Password resets, login problems or closing an account
- Complaints about a specific game outcome or technical glitch
Each brand we cover, from top-ranked names like Cashed and SlotsGem down through the rest of our table, publishes its own live chat, email or phone support — check the casino's website directly for those details, since we don't hold account-level information for any player.
Before you write in
A few quick checks often save a round trip:
- If your question is about a bonus offer, re-read the terms on the operator's promotions page — free spins wagering requirements, maximum withdrawal caps and expiry windows vary between brands and change over time.
- If you're unsure whether a casino accepts Canadian players or CAD deposits, our reviews note this where it's known, but the operator's own terms are the final word.
- If your concern relates to problem gambling or wanting to set limits, our Responsible Gambling page has practical steps and support options before you need to contact anyone.
- If you're checking how our reviews are put together or what "editorial rating" means, that's covered in the sections below and in more depth on our About Us page.
How our ratings and reviews are put together
A common reason people reach out is to ask why one casino outranks another. In short: every operator we list, from Cashed at the top of our table through to CrownPlay further down, is assessed against the same set of factors — the strength and clarity of the welcome offer (including free spins terms), the breadth of games and software providers on offer, the range of payment methods available to Canadian players, and how straightforward the site is to use on mobile. Commission from any operator never buys a higher position; rankings are set independently of our affiliate relationships. If you think a rating no longer reflects reality, that's exactly the kind of message we want.
Licensing, regulation and your own responsibilities
Online gambling regulation in Canada varies by province, and it's the reader's responsibility to confirm that a given casino is permitted to accept players from their location and that they meet any minimum age requirement before signing up. We don't hold or process funds, issue licences, or act as a regulator ourselves — we research publicly available information about each operator's licensing and security so you can make your own informed choice. For the legal basis on which we publish this information, see our Terms and Conditions.
A note on response times
We aim to read every message that comes in, but as a small editorial team we can't guarantee a fixed turnaround, and we won't be able to advise on individual gambling losses, account disputes or legal matters. For anything urgent involving your money or your account, the casino's own support channel will always be quicker than reaching us.
Getting in touch
Use the contact details provided elsewhere on this page to send your message. Let us know clearly whether you're flagging an error, asking a general question, or suggesting something for us to look into — it helps us route your message to the right place faster.